According to point 85 of Annex 7 of the Government Decision no. 191 of 19.02.2002 „The subsequent complete disconnection from the central heating system will be made only with the written consent of all owners of apartments in the block of flats, living rooms in dormitories and the housing fund manager, provided the project of reconstruction of the central heating system heating developed by the design institutions or individuals holding a license in this type of activity, based on the inventory data of the existing centralized heating system and coordinated in the established manner. The responsibility for the veracity of the lists and signatures is attributed to the housing fund manager.”
At the same time, according to point 13 of the Regulation on gas connection and supply natural gas transmission and distribution services, approved by ANRE Decision no. 112 of 19.04.2019, „If the connection approval is requested for the installation of self-contained heater use in the apartment in the housing unit connected to the centralized heating system, The applicant shall submit to the distribution system operator (OSD) the acts demonstrating compliance with the provisions of Article 42 of the Law No 92 of 29 May 2014 on thermal energy and promotion of cogeneration.”
According to Article 42(8) of Law No 92 of 29.05.2014 "individual disconnections of apartments or parts of apartments situated in residential blocks, supplied by heat by the collective system, whatever the cause, may be effected under the following cumulative conditions:
- obtaining technical conditions from the supplier;
- the written consent of the housing fund manager and all tenants, signed by their legal representatives, but not during the heating season.
The installation of independent heating on natural gas within the legislative limit is therefore permitted under the following conditions: receipt and fulfillment of technical conditions issued by the supplier, submission of written agreement of the housing fund manager and all the inhabitants of the block with the signature of their legal representatives, but not during the heating season (responsibility for the veracity of the lists and signatures is to be given to the housing fund manager). It is also necessary to present the project for the reconstruction of the district heating system, carried out by the design institute or individuals, who have a license for this type of activity, based on inventory data of the existing district heating system and coordinated accordingly.
Unauthorized disconnection and modifications of internal heating networks lead to a lack of quality heating parameters (insufficient heating of some apartments and at the same time overheating of one house), thus harming the right of consumers connected to the centralized heating system to receive a quality service at a fair price.
Moreover, in case of non-compliance with legal norms, i.e. unauthorized disconnection, the case is examined by the Administrative Commission at the City Hall of Balti, which is entitled to apply sanctions under art. 180 pt. (19) of the Contravention Code of the Republic of Moldova, which involves a fine in the amount of 30 u.c. up to 60 u.c. for individuals and from 60 u.c. up to 120 u.c. for legal entities.
At the same time, Article 46 of the Code provides that the penalty shall not absolve the breach of the obligation for which the default has been applied.
In this order of ideas, in case of unauthorized disconnection, CET-Nord is taking legal action in the courts on the subject of restoring the central heating system to the initial state on the consumer's account.
In order to improve the quality of service the company introduces new technologies for the modernization of the centralized heating system. In homes where the internal system has been upgraded, i.e. where the individual heat point has been installed and the horizontal vertical heat distribution system is rebuilt, consumers already enjoy a number of advantages:
- reducing the bills for heat consumption by more than 35%;
- the heating quality is provided uniformly for all apartments, regardless of their location;
- individual measuring equipment for heat and hot water;
- independent regulation of the consumption of thermal agent;
- the ability to connect or disconnect heat, as required, and so not to depend on the start and end of the heating season;
- the possibility of continuous hot water supply;
- water heating costs reduced by more than 50% compared to electrical installations;
- safety in use, without risk of explosions and various poisoning.
Thus, upon receiving the disconnection decision from the centralized heating system, we recommend that consumers assess the benefits of installing the horizontal heat distribution system compared to the risks of unauthorized disconnection.